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Introducing Text to 911

In an emergency, every second counts. Did you know you can now send a Text to 911?

This life-saving option is especially important for individuals who may be unable to make a voice call, including those who are speech or hearing impaired or facing a dangerous situation.

Text to 911 can also translate text received in a non-English language.

Here's What You Need to Know

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1. Basic Requirements

  • You must have a text-capable phone and a wireless service plan.
  • Messaging apps (such as WhatsApp, Facebook Messenger, etc.) will not work for Text to 911.
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2. Use Texting for Emergencies Only

  • Non-emergencies: Call (330) 983-0275.
  • Do not send photos or videos. 911 cannot receive them
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3. Clear Communication is Key

  • Avoid abbreviations, slang, and emojis.
    Keep messages short and to the point (e.g., “55-year-old male, chest pains, need ambulance at 222 Cannonball Run Road”).
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4. Important Notes

  • Texting may be delayed by 5 to 10 seconds.
  • Do not group text or message multiple recipients.
  • Text to 911 is not available in all areas. If unavailable, you’ll receive an automatic reply instructing you to call 911.
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5. Remember: Voice Calls Are Best!

  • If you can, call 911 directly. Voice calls allow for quicker and more detailed communication, especially if additional information is needed.

How to Text 911

1. Enter “911” in the “to” field.
2. Describe your emergency and include your exact address.
3. Press SEND.
4. Stay engaged! Be ready for the dispatcher’s questions and do not hang up.

In any emergency, your safety is our priority. Text to 911 can save lives—use it wisely, and remember- CALL WHEN YOU CAN, TEXT WHEN YOU CAN’T.